Join the Suite 1000 Team
Looking for a full-time call center job in Charlotte NC where you can build your skills and work with a professional, supportive team? Suite 1000's Customer Service Representatives (CSRs) provide 24/7 inbound call support for businesses across industries like legal, retail, and field services. This isn’t telemarketing or collections. It’s about professionalism, accuracy, and helping businesses keep operations moving. Higher pay available for Bilingual (English-Spanish) Telephone Customer Service Representatives.
Pay & Benefits
- English-only: $18+/hour (based on skills & experience)
- If position Includes any 3rd-shift hours: $19+/hour+
- If position requires bilingual services(English-Spanish): $19+/hour+
- Paid weekly
- Health Insurance (available 1st of month following 30-days of employement)
- Health Savings Account (HSA), Flexible Spending Account (FSA), and Employee Assitance Program (EAP)
- Paid training & onboarding
- 2 weeks of paid-time-off 1st year (accrued evenly throughout the year and available as soon as accrued)
- All workstation and supplies provided at no cost
- Opportunities for advancement within Suite 1000
Third Shift: Friday Saturday Sunday 7:00pm-8:00am (39 hrs/week)
On-site during training (first two months); work-from-home thereafter when qualified.
Responsibilities
As a Full-Time CSR at Suite 1000, you will:
- Answer inbound calls for clients in diverse industries
- Follow client protocols, escalation rules, and call-handling workflows
- Accurately document call details in client systems
- Route calls to the appropriate contact or department as needed
- Provide a professional, empathetic experience for every caller
- No selling, telemarketing, collections, shift bidding, complaint lines, or shift bidding.
Requirements
- Must pass typing, spelling, leadership, and communication assessments, background check, drug screening, and eVerify verification
- At least one year of call center, receptionist, or computer-based customer service experience
- Minimum one year in an administrative support, office assistant, or similar role
- Typing speed of 45+ WPM
- Strong multitasking and written communication skills
- Dependable, detail-oriented, and professional
- Willingness to renew a COVID-19 vaccine annually unless medically exempt
- Background check, drug screening, and eVerify eligibility required
Training & Work Environment
- 6–8 weeks of on-site training with experienced staff
- Eligible for remote work after training
- Comprehensive coaching and support throughout onboarding
- Stable, team-first culture with long-tenured staff members
- Supportive work environment built on mutual respect and professionalism
Location
4801 Chastain Ave., Suite 100, Charlotte, NC 28217
We are located off of Woodlawn Rd. near the I-77 exit. We are within minutes of three major highways: I-77 Woodlawn Exit, I-85 Billy Graham Exit, and I-485 (off I-77 or South Blvd.). Free parking is available directly in front of our building.
How to Inquire
We’re always looking for talented team members. Submit your information today to be considered for current or future openings in full-time Customer Service Representative roles.
